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Shipping policy

Most items have a preparation time of 24/48 hours before being handed over to the carrier. It is also possible that your order will be sent the same day if there are only products with immediate shipment and payment has been made before noon.

The delivery time (excluding preparation time) is between 2 and 5 working days.

The delivery time will depend on the selected carrier and the destination country. Please note that the times indicated are indicative and correspond to working days, with the exception of weekends and public holidays.

We work with the best European carriers, whatever the delivery method chosen, we send you a link to track your package online. Shipping costs include preparation and packaging costs as well as shipping costs.

Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them.

Your package is shipped at your own risk, but special attention is paid to fragile items. The dimensions of the boxes are appropriate and your items are properly protected.

The customer is required to check the condition of the items delivered.

All articles from Wi-Shopi come out of our warehouse perfectly packaged. If the package has visible defects at the time of receipt, it is your responsibility to complete the courier company's delivery note and indicate, for example: "VISIBLY DETERIORED PACKAGE".

Send us the scanned delivery note within the first 24 hours, we can claim the incident from the courier company. This way, once the incident is resolved, you will receive a new product in exchange for the old damaged one.

Very important! Any anomaly concerning the articles (damage, missing article compared to the order form, damaged or open parcel, broken article, defective article...) must be indicated within 24 hours of delivery.